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Chenxin Marketing Co., Ltd.
THE CHENXIN FOLIO

LINE marketing

Web · Content · Marketing
06 / LINE marketing

A CONNECTION THAT LASTS

04

Turn one encounter
into a lasting relationship.

People who asked and people who bought — how do you stop them disappearing? LINE official account setup, rich menu design and rich message management, keeping customers on a list that is yours.

Free LINE official account review↗
CHENXIN / THE BRAND VOYAGE11
A WHALE OF INSPIRATION · AN ENDLESS VOYAGECHENXIN FOLIO

Everyday brand conversations

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One hello now,
the next meeting later.
LINE official account marketing

01Official account setup

02Rich menu design

03Rich message management and owned audience

LINE marketing12

A story about brands. It starts when you open this page.

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LINE official accounts and owned-audience operation

Free LINE official account review

Let's talk about your brand

FB and IG are there to be seen by more people; LINE is there to keep hold of the people who have already seen you. Once a customer adds your official account, your message is a notification that lands straight on their phone.

We split running a LINE official account into three layers: setup, rich menu design and rich message management. You can take one layer only, or carry on through all of them.

Setup

Once the account exists, everything that should be configured gets configured — a lot of brands’ official accounts achieve nothing because the customer adds them as a friend, the screen is blank, and there is no clue what the next step should be.

Set up the basic information Basic fields such as phone number, introduction, opening hours and address.

Set up the greeting message The first message a customer sees after adding you as a friend. Use it to steer them towards one specific action, rather than only saying “welcome”.

Set up auto-reply messages Keyword auto-replies. They take work off your hands and let consumers find out what they need quickly, without waiting for someone to answer.

Configure 3 multi-page messages Services, branches, a digital card and other uses can all be configured. The large-format interaction helps customers browse the information more clearly.

Help configuring the rich menu We attach the rich menu to the account and set where each cell links to. This does not include the visual design of the menu; design is the next layer of service.

The account has to be opened first, and we need back-end access.

Rich menu design

A rich menu is like a restaurant’s basic menu — the customer sees it the moment they open the chat, and it usually gets better click-through than a text message.

We design to the brand’s tone rather than recolouring an off-the-shelf template. Layouts fall into two classes, large and small, each with several cell configurations to choose from; fewer brands currently use the small layout, so we usually suggest going with the large one.

Rich message management

Once the menu is set, the next thing is having something to send on a regular basis. Rich message management comes in two formats:

Single rich message One message with one key visual, suited to communication with a single message and a single entry point.

Multi rich message A multi-cell layout where each cell can link somewhere different, suited to presenting several campaign periods or several products at once.

Both formats include copywriting, image production and a closing report.

The data that comes with each cycle Platform analytics, the data itself, an overall post analysis, and recommendations for the next cycle. You can only tell what to adjust next time if you can see the numbers.

How the layers combine

The three layers can be taken on their own or combined. Which layers you take, and how many rich messages go out each cycle, are tailored to where your brand is now, the size of your audience and what you are trying to achieve — it is faster to talk to us directly.

Be a community with some warmth to it.

Start by looking at the state of your account

Show us your LINE official account and we will check three things by hand: whether the greeting message after someone adds you actually catches them, whether the common questions could be dealt with by auto-replies, and where the rich menu currently leads. Then you get a concrete observation and an order of priority.

You do not need to prepare any files beforehand, and you do not need to give us access first.

Free LINE official account health check

LET'S WRITE THE NEXT CHAPTER

The next page
is yours and ours.

From your website and social content to short video and LINE,
let us find the next step that fits you.

Let's talk about your brand

CHENXIN / THE BRAND VOYAGE

This page is machine-translated. The Traditional Chinese version prevails.

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